The Herbery is a special kind of retailer, one that has always put customer experience in the forefront. Starting back in 2014, they were among the first companies to bring a reliable, safe and educational retail space for Cannabis to the Vancouver area.
Northwest Leaf toured The Herbery’s Fourth Plain location. It is their fifth store and serves the same community as their original shop on Northeast 164th Avenue, which closed in 2019. The Fourth Plain location was remodeled from the ground up with a focus on customer service.
The parking, online ordering and store layout are specifically designed for efficiency and convenience. The parking lot is more than ample, and displays are curated, not crowded.
Lighting is very important in any retail environment, and with Cannabis, it’s even more intricate. The Herbery team has made certain that customers never get that dungeon feeling sometimes associated with retail Cannabis stores.
Sara Eltinge, CEO of The Herbery stores, and Mike McCoy, Herbery buyer and co-founder, joined the Leaf for the tour. Eltinge described this location’s clientele as “loyal, super loyal.”
“This is their spot. We have a lot of daily repeat customers,” Eltinge said. “The store gets really busy when people get off work every day, both day workers and the night shift.”
McCoy was a medical grower for 14 years before co-founding The Herbery.
“Having that experience with being on the other side of the fence for that many years gives us an advantage in a lot of ways,” McCoy said. “We have empathy for producers and gardens, while a lot of these big retailers don’t have any respect for them. Ask anyone we deal with; it’s the relationship that sets us aside.”
Eltinge has a solid background in business and utilizes metrics to help develop stores with a focus on the locality and customer service. This is just one of the many reasons why The Herbery won a Best of Clark County award in the Dispensary category in 2023, 2024 and 2025.
From their extremely accessible online ordering program to their in-house medically endorsed staff, consumers’ needs are met at The Herbery. And don’t forget their “herbtenders.” This extremely loyal, proud and well-educated crew has a great vibe combined with constant smiles.
So, if you are traveling through the southern part of Washington, anywhere near Vancouver, make sure to give one of their locations a try. You won’t be disappointed. If you live in the area, then you probably already know that this is the best bet in town.
Shop Favorites
Flower: Lifted Cannabis Blue Lobster
Infused Preroll: Hitters Seattle Super Chronic
Concentrate: Oleum Extracts Grape Grenade Honey Crystal
Cartridge: Plaid Jacket Super Boof
Edible: Kelly’s Sweet Hash Edibles Chocolate Chip Edible Cookie Dough
Topical: Ceres Dragon Balm
